Ruturn Policy

Product Return Policy:

At gatemotorsupplieruae.com (GMS), we strive to provide our customers with high-quality products and a positive shopping experience. We understand that there may be occasions where you need to return a product, and we want to make the return process as simple and transparent as possible. Please carefully read our Product Return Policy outlined below:

1. Eligibility for Returns:

   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
   • Returns must be requested within 7 days of the purchase date.

2. Non-Returnable Items:

   • Some items are not eligible for return, including:
     • Customized or personalized products.
     • Products marked as final sale.
     • Products that have been used or damaged by the customer.

3. Return Process:

   • To initiate a return, please contact our Customer Service team at [Customer Service Email/Phone Number] to obtain a Return Merchandise Authorization (RMA) number.
   • Clearly write the RMA number on the outside of the package.
   • Ship the product, along with a copy of the original invoice and any included accessories, to the address provided by our Customer Service team.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
   • We recommend using a trackable shipping method to ensure the safe return of the product.

5. Refund Process:

   • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to the original method of payment within 3 days.

6. Damaged or Defective Products:
   

7. • If you receive a damaged or defective product, please contact our Customer Service team immediately for assistance.

8. Cancellation of Orders:

   • Orders can be cancelled within 12 hours of placement. After that time, the order may have been processed and cannot be cancelled.

9. Policy Changes:

   • GMS reserves the right to modify or update this Product Return Policy at any time. Changes will be effective immediately upon posting to our website.

By making a purchase from GMS, you agree to abide by the terms and conditions of this Product Return Policy. If you have any questions or concerns, please contact our Customer Service team for assistance.

Thank you for choosing GMS.